Business Model
Since our acquisition by Illinois Tool Works (ITW) in 2009, ITW Hartness has adopted the ITW business model to continue our commitment to customer satisfaction.
80/20 Front-to-Back Process
Through the 80/20 front-to-back process, ITW Hartness structures our business to maximize the performance and value provided to the largest portion of our customer base. This minimizes cost and operational complexity, allowing us to maintain best-in-class execution and above market growth.
Customer Back Innovation
The company's innovation efforts are "80/20-enabled" as its businesses focus on building relationships with major customers to develop deep knowledge and insight around their key needs and pain points.
Decentralized, Entrepreneurial Culture
ITW's unique culture is a competitive advantage, allowing its divisions to continue thinking and acting like smaller companies. ITW Hartness has significant flexibility within the framework of the ITW Business Model to customize our approach in order to best serve our customers and maximize performance.
Our Mission
To enhance the world's access and affordability of beverage, food, personal and household care products through relentless execution of the One ITW Hartness business model.
Our Vision
One ITW Hartness is the first choice for secondary packaging solutions delivering unprecedented OEE, quality, and service while championing the future of industry 4.0.
Our Values
